Customer Service

SHIPPING

Please note that at this time we are only able to ship to the contiguous 48 states. We cannot offer shipping to Alaska, Hawaii, U.S. territories, APO/FPO/PO boxes or international locations, including Canada

Orders are shipped via USPS ground shipping

Flat Rate $2.95 on all orders under $100

Free Shipping on all orders over $100

You can expect your order to arrive within 5-10 business days. Delivery will occur Monday-Friday, excluding federal holidays within the United States.

 

SECURE PAYMENT METHODS

Your ordering information is safe with us. All Dulci Belle orders are processed through a secure payment channel powered by Shopify.

 

RETURN POLICY

Returns and exchanges are available for full-price items only. All sale items are FINAL SALE and cannot be returned or exchanged

Merchandise must be returned within 15 days of receipt. The customer is responsible for all return shipping costs

Merchandise must not be used, altered, or washed

Merchandise must have all tags attached and must be in its original packaging

Shipping charges are not refundable

Final sale items may not be returned

 

HOW TO RETURN/EXCHANGE

Send your item(s) back to us within 15 days of receipt to:


Dulci Belle
Attn: Returns Department
PO Box 24966
Oakland CA 94623


Please include original invoice with shipment

For your protection, return items via USPS with delivery confirmation. We are not responsible for lost packages

We will notify you via email as soon as we receive and process your return

If you receive an item that is damaged please contact us at info@dulcibelle.com and we will sort everything out immediately

 

TAX POLICY

California residents will have required state/county tax added to their orders