Free shipping on orders $49 and up!

Customer Service


SHIPPING

Please note that at this time we only ship to the continuous 48 states. We do not currently offer shipping to Alaska, Hawaii, U.S. territories, APO/FPO/PO boxes or international locations. We apologize for the inconvenience but aspire to offer international shipping in the near future! 

Orders are shipped via USPS ground shipping, from our headquarters in sunny San Jose, California.

Flat Rate $5 on all orders $48.99 and under

Free Shipping on all orders $49+ !

Your order will ship out 1-3 business days after purchase. Typically, orders arrive within 2-7 business days after the ship date, depending on where you are located in the country (this means you will typically receive your order between 3-10 days from purchase).

Dulcibelle is not responsible for shipping delays that occur due to USPS or unforeseen environmental events.

 

SECURE PAYMENT METHODS

All Dulcibelle orders are processed through secure payment channels powered by Shopify and Paypal. We never store your payment information (in fact, we never even see your complete payment info!). 

 

RETURN POLICY

Returns and exchanges are available for full-price items only. All sale items are FINAL SALE and cannot be returned or exchanged

Merchandise must be returned within 15 days of receipt. The customer is responsible for return shipping costs. To initiate a return, please email info@dulcibelle.com and we'll get you all set up! 

Merchandise must not be used, altered, or washed and must be in original packaging.

Shipping charges are not refundable and final sale items may not be returned.

If you receive a broken or damaged item, please contact us asap and we'll make it right! 

 

HOW TO RETURN/EXCHANGE

Please email info@dulcibelle.com within 15 days of purchase.

If you receive an item that is damaged please contact us at info@dulcibelle.com and we will sort everything out immediately

 

TAX POLICY

California residents will have required state/county tax added to their orders.